Contact Us
PHEKSI™ · PERSONAL CUSTOMER CARE
Contact Us
We're here for the everyday questions, the little details, and the moments when you need a helping hand. Contact our team for product advice, order information, shipping assistance, and after-sales support.
01 · GET IN TOUCH
A Friendly Message Goes a Long Way.
At pheksi™, we want communication to be simple, clear, and helpful. Whether you're considering a new harness, choosing a travel carrier, or checking on a package, our team is available during the service hours listed below.
Email Support
Write to us with product questions, an order concern, or a return request. Please include your order number when available.
service@pheksi.comTelephone Support
Reach our support team by phone during our published service hours. International calling rates may apply.
00852-2890960Official Store
Browse current pet supplies, compare specifications, and review product information on our official website.
https://pheksi.comRequests received outside these hours will be reviewed during the next available support period. Matters involving carriers, payment services, or fulfillment partners may require additional time to investigate.
02 · HOW WE CAN HELP
Support Before and After Your Purchase.
Before You Order
We can assist with questions concerning:
- Product dimensions, materials, and listed features.
- Harness, collar, and carrier sizing.
- Pet grooming and feeding accessories.
- Product compatibility and intended use.
- Care and cleaning instructions.
- Checkout and shipping availability.
Please consult a veterinarian for individual medical or veterinary care concerns.
After You Order
Our support team can help with:
- Order confirmations and payment questions.
- Address correction requests before dispatch.
- Shipping and tracking updates.
- Missing, delayed, or incorrectly supplied orders.
- Damaged or defective products.
- Eligible returns and refund requests.
Include your order number and checkout email so we can identify your purchase.
03 · CUSTOMER ASSISTANCE
Something Not Quite Right?
If a product is missing, damaged, incorrect, or materially different from its description, please contact us promptly. For product concerns, provide clear photographs of the item and packaging if available, together with a brief description of the problem.
We will review the circumstances and explain the appropriate options under our Return & Refund Policy and applicable consumer protection law. Please keep the product and original packaging until you receive further instructions.
Helpful Information to Include
Order number: Found in your purchase confirmation.
Email address: The address used at checkout.
Issue details: What happened and which product is involved.
Photos: Relevant product and packaging images for damaged or incorrect goods.
Thoughtful Support for Life Together.
Our customers and their pets are at the heart of our store. We aim to make questions easier to answer and shopping concerns easier to resolve.
04 · OFFICIAL BUSINESS INFORMATION
The Company Behind pheksi™
Business Information
BRAND NAMEpheksi™
LEGAL COMPANYYiwu Yuanjian Trading Co., Ltd.
LEGAL REPRESENTATIVEFeng Zhiyuan
REGISTRATION NUMBER91330782MA8GTKF55B
Contact Information
OFFICIAL WEBSITEhttps://pheksi.com
EMAILservice@pheksi.com
TELEPHONE00852-2890960
Registered Address & Hours
REGISTERED BUSINESS ADDRESSRoom 402, No. 3, Building 8, Liuqing Third District, Beiyuan Subdistrict, Yiwu, Jinhua, Zhejiang Province, China.
CUSTOMER SERVICE HOURS8:00 AM – 10:00 PM Daily
Our registered business address is not automatically our merchandise return facility. Contact customer support before sending items back; an authorized return destination will be provided where appropriate.