01. Website Operator

This website, https://pheksi.com, is operated by Yiwu Yuanjian Trading Co., Ltd. under the brand name pheksi™.

These Terms of Use ("Website Terms") apply to access to and use of the website, its content, and its available online features. Purchases are also governed by the relevant Terms and Conditions and other store policies.

02. Acceptance of Terms

By visiting or using the website, you agree to comply with these Website Terms to the extent enforceable under applicable law.

If you do not agree to the conditions applicable to a feature, you should discontinue that use. Rights established under valid purchase agreements remain subject to their relevant terms and law.

03. Permitted Website Use

Users may browse product listings, read store policies, access public information, submit legitimate orders, and contact customer service through available channels.

All website use must be lawful, appropriate, and consistent with the normal purposes of the store.

04. Prohibited Activities

Users must not engage in activities that compromise website security, transaction integrity, other customers, or the rights of third parties. Prohibited conduct includes:

• Attempting unauthorized access to restricted systems.
• Introducing malicious software, viruses, or harmful scripts.
• Interfering with checkout or payment security.
• Using fraudulent payment information or impersonating others.
• Collecting personal information without permission.
• Using automated tools to materially disrupt website functions.
• Submitting unlawful, abusive, deceptive, or harmful content.
• Commercially exploiting protected materials without permission.

We may take reasonable measures to address serious misuse, subject to applicable law.

05. Accuracy of Information

We aim to present accurate product information, prices, descriptions, and policy details. Occasional typographical or technical errors may occur and may be corrected as appropriate.

Product appearance can vary because of lighting, device settings, or permitted manufacturing differences. Accepted purchase contracts and consumer protection obligations remain unaffected by website updates where required by law.

06. Pet Product Safety Information

Our website contains general product descriptions and may provide practical information about intended uses. Such content is not a substitute for veterinary guidance or individualized professional advice.

Customers should check product sizing, compatibility, care instructions, and usage requirements. Responsible adult supervision may be necessary for certain toys or accessories.

07. Intellectual Property

Website materials, including product photographs, logos, graphics, written content, illustrations, and design elements, may be protected by copyright, trademark, or other applicable laws.

The relevant rights belong to pheksi™, its licensors, or other lawful owners. Use of the website does not transfer ownership or grant broad rights to reproduce or commercially exploit those materials.

08. Trademarks & Brand Identity

The pheksi™ name and associated brand assets must not be used in a way that falsely suggests a partnership, authorization, or official endorsement.

Third-party names and trademarks remain the property of their respective rights holders.

09. Customer Accounts

If customer account functionality is available, users should protect passwords and other login credentials, maintain accurate account details, and notify us if unauthorized access is suspected.

We may restrict affected account functionality where reasonably necessary to address serious security or misuse concerns, subject to law.

10. Customer Reviews & Submissions

Where reviews, comments, or feedback are accepted, users must provide truthful, lawful, and appropriate material.

Do not submit confidential information belonging to others, unlawful content, misleading statements, or third-party copyrighted material without necessary permission.

Display or use of customer submissions is governed by the terms accompanying the relevant feature and applicable law.

11. Third-Party Links & Services

Our store may provide access to services operated by payment processors, shipping carriers, analytics providers, or other businesses.

Those services may be governed by separate terms and privacy policies. We encourage customers to review the relevant information when using third-party platforms.

12. Purchases & Payment

Online purchases are subject to our Terms and Conditions, Payment & Security Policy, and the checkout information presented for the transaction.

Customers should review order details and final charges before submitting payment, and should use only available authorized payment methods.

13. Shipping & After-Sales Services

Normal order processing is described as 1–2 business days after successful payment confirmation. Estimated transit for eligible U.S. shipments is generally 7–15 business days after dispatch; this is not a guaranteed arrival deadline.

Eligible return requests may be submitted within 30 days after receipt, subject to the Return & Refund Policy and applicable law. Our dedicated shipping and return policies explain the full conditions.

14. Privacy & Cookies

The handling of personal information related to shopping, website activity, and customer service is described in our Privacy Policy.

That policy addresses relevant data collection, cookies, service providers, retention, and applicable privacy rights.

15. Website Security

We use or rely on security measures appropriate to the services involved. Users should also take reasonable precautions to protect devices, passwords, and financial information.

16. Website Availability

We aim to maintain an accessible online store, but maintenance, updates, technical difficulties, or provider interruptions may affect functionality.

We do not guarantee that all features will operate without interruption. Applicable statutory obligations remain unaffected.

17. Disclaimers & Liability

Any disclaimer or limitation concerning website use applies only to the extent legally permitted. Nothing in these Terms excludes liability for fraud, intentional misconduct, or other obligations that cannot legally be excluded.

Product-related consumer rights remain governed by applicable law and purchasing conditions.

18. Suspension of Misused Services

Where reasonably necessary and legally permitted, we may restrict functionality to address serious security problems, suspected fraud, or unlawful activity.

Such restrictions do not automatically remove legitimate rights associated with prior purchases.

19. Updates to Website Features & Terms

We may update product displays, website functionality, policies, or these Terms as the store develops and legal requirements change.

The revised Terms will be published with the applicable update date, and additional notice will be provided where required by law.

20. Relationship to Other Policies

These Website Terms govern general website access and use. Other pheksi™ policies include About Us, Contact Us, FAQ, Payment & Security, Privacy Policy, Return & Refund Policy, Shipping Policy, and Terms and Conditions.

Those policies should be read together when relevant, with mandatory legal protections prevailing over conflicting provisions.

21. Applicable Law & Disputes

These Terms are subject to the laws applicable to the relevant website activity or transaction, including mandatory consumer and privacy requirements where appropriate.

We encourage customers to contact our support team about any concern so the matter can be reviewed. Nothing in this document restricts legal rights that cannot lawfully be waived.

22. Official Contact Information

Website: https://pheksi.com

Email: service@pheksi.com

Telephone: 00852-2890960

Customer Service Hours: 8:00 AM – 10:00 PM Daily