Privacy policy

PHEKSI™ · PRIVACY & TRANSPARENCY

Privacy Policy

We respect the importance of personal information and want you to understand how it may be handled when you shop and communicate with our store.

Last updated: October 12, 2026

01. Who We Are

This Privacy Policy applies to https://pheksi.com, an online pet supplies store operated by Yiwu Yuanjian Trading Co., Ltd. ("pheksi™," "we," "us," or "our").

This policy describes the types of personal information that may be processed through our website, purchases, customer support, and relevant third-party services. Actual processing depends on the features and integrations enabled for the store.

02. Information We May Collect

Identity & Contact

Name, email address, phone number, billing address, shipping address, and contact details provided during checkout or support inquiries.

Orders & Transactions

Selected products, order history, prices, payment status, delivery information, returns, refunds, and related support requests.

Payment-Related Data

Relevant payment references, method category, and authorization status. Complete card credentials are handled through the applicable payment provider.

Device & Usage Data

IP address, browser information, device characteristics, security logs, and activity collected through website services or permitted tracking technology.

Customer Communications

Messages, questions, feedback, product concerns, and information voluntarily submitted to our customer service team.

Marketing Preferences

Email subscriptions, marketing preferences, and relevant permission choices where promotional services are enabled.

03. How Information Is Collected

Information may be provided directly when you submit an order, enter contact details, send a support message, or subscribe to optional communications. Technical information may be collected through necessary website tools, cookies, or third-party services.

We may also receive relevant records from payment services, fulfillment providers, shipping carriers, or fraud prevention systems involved in processing your purchase.

04. How We Use Personal Information

Process and fulfill customer orders.
Confirm payment and manage financial transactions.
Arrange shipping and communicate tracking information.
Respond to customer inquiries, product issues, and complaints.
Process cancellations, returns, and refunds.
Detect suspicious transactions and maintain store security.
Maintain, troubleshoot, and improve the online store.
Meet applicable legal and recordkeeping obligations.
Send optional marketing communications where permitted.
Support analytics or advertising features where enabled and legally permitted.

05. Legal Bases for Processing

Where applicable data protection law requires a legal basis, processing may be based on performance of a purchase contract, compliance with a legal obligation, legitimate business interests, or consent when required.

Where processing relies on consent, you may withdraw that consent according to applicable law without affecting prior lawful processing.

06. Sharing Information with Service Providers

Information may be shared with relevant service providers when necessary to operate our store, provide services, or comply with law. Depending on the services enabled, recipients may include:

E-commerce hosting and website service providers.
Payment processors and transaction security providers.
Shipping carriers and fulfillment partners.
Customer support and communication systems.
Website analytics and advertising partners where used.
Professional advisers or public authorities where required.

Providers may process information under contractual obligations or their own privacy policies depending on their roles. Any legally defined sale or sharing of personal data is subject to applicable privacy laws and rights.

07. Cookies & Tracking Technologies

Our store may use cookies and similar technologies for essential functions such as carts, security, checkout, preferences, and website performance. Optional analytics or advertising technologies may be used when enabled.

You can manage some cookie settings through your browser. Disabling necessary cookies may affect website functions. Where consent or an opt-out is required for certain tracking activities, those requirements apply.

08. Payment Data & Information Security

Payment card details should be entered only through authorized payment interfaces. Do not submit complete card credentials, card security codes, or authentication passwords by ordinary email.

We use or rely on reasonable safeguards, including service-provider protections and access controls, to help protect information. No transmission or storage method is completely risk-free.

09. Retention of Personal Information

We retain relevant information for as long as reasonably needed to fulfill orders, provide support, process refunds, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Retention periods vary by information type, purpose, and legal obligations. Information that is no longer required may be deleted, anonymized, or otherwise appropriately handled.

10. International Data Processing

pheksi™ operates through a company registered in China and may serve customers in other countries. Service providers may also process information outside the customer's home jurisdiction.

Where relevant laws require safeguards for international transfers, appropriate transfer mechanisms and protections must be used.

11. Your Data Rights

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, restrict, or receive a portable copy of certain personal information. You may also be able to object to specific processing activities, withdraw consent, or opt out of certain marketing or advertising practices.

How to Make a Privacy Request

Email service@pheksi.com with the subject line Privacy Request. Explain the right you wish to exercise and provide a way for us to respond.

We may need to verify your identity or authorized representation. We will respond according to applicable law and will not unlawfully discriminate against customers for exercising privacy rights.

12. U.S. State Privacy Choices

Residents of certain U.S. states may have additional privacy rights if the relevant laws apply to our business and processing. These can include rights to know, correct, delete, access, or opt out of certain targeted advertising or personal-data sharing.

Where required, applicable opt-out preference signals and verified requests will be respected. Contact us to ask about available choices.

13. Marketing Communications

Optional promotional messages may be sent where appropriate permission or another lawful basis exists. You can use the unsubscribe mechanism in marketing emails where provided or contact customer support to request removal.

Necessary transactional communications, such as order confirmation or delivery updates, may still be sent to administer your purchase.

14. Children's Privacy

Our online store is not directed toward children for the purpose of collecting personal data in violation of applicable law. If you believe a child has improperly provided personal information, contact us for review.

15. Third-Party Websites

External payment services, delivery providers, or linked websites may maintain their own privacy practices. We encourage customers to read the relevant third-party privacy policies when using external platforms.

16. Changes to This Privacy Policy

We may update this policy to reflect changes to store functions, privacy practices, service providers, or applicable law. Revisions will be published with an updated date, and additional notice will be provided where required.